Description:
You’ll be the go-to contact for ArkBridge clients, ensuring they get the best from our tools, support, and services. This role is ideal for someone with excellent communication skills, product understanding, and a client-first mindset.

Responsibilities:

• Onboard and educate new clients on platform features

• Manage client relationships and act as the voice of the customer

• Handle inquiries and coordinate with support and trading teams

• Identify upsell and retention opportunities

• Monitor client activity and ensure satisfaction

Requirements:

• 2–3 years in account management, fintech, or customer success

• Strong understanding of trading platforms and financial instruments

• Excellent interpersonal and problem-solving skills

• Client-focused, with a proactive approach to service

• Comfortable communicating with high-net-worth clients