Privacy and Cookies Policy
ARKBRIDGE PRIVACY AND COOKIES POLICY
Effective Date: 14/06/2026
1. INTRODUCTION
OrynthBridge Technologies Ltd ("ArkBridge", "Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us.
This Privacy and Cookies Policy explains how ArkBridge collects, uses, stores, transfers, protects, and discloses personal information when individuals access or use:
the ArkBridge trading platform;
mobile applications;
customer support services;
marketing communications;
any related services provided by the Company.
This Policy should be read together with our:
Terms and Conditions;
KYC Policy;
AML Policy;
Risk Disclosure Statement; and
other applicable legal documents.
By accessing or using our services, you acknowledge that your personal information may be processed in accordance with this Policy.
2. DATA CONTROLLER
The data controller responsible for processing personal information is:
OrynthBridge Technologies Ltd
Registration No. 137061
Trust Company Complex, Ajeltake Road
Ajeltake Island, Majuro
Marshall Islands MH96960
Website: https://arkbridge.com
Email: support@arkbridge.com
3. INFORMATION WE COLLECT
We may collect, process, store, and retain various categories of personal information.
Identity Information
Full name;
Date of birth;
Nationality;
Government-issued identification details;
Passport information;
Driver's licence information;
Identity verification records.
Contact Information
Residential address;
Email address;
Telephone number;
Mailing address.
Financial Information
Payment details;
Deposit history;
Withdrawal history;
Trading account information;
Funding source information;
Source of funds documentation;
Source of wealth documentation.
Trading Information
Orders;
Positions;
Transaction history;
Account balances;
Trading activity;
Risk profile information.
Technical Information
IP address;
Browser type;
Device information;
Operating system;
Log data;
Session information;
Network identifiers.
Compliance Information
KYC documentation;
AML screening results;
Sanctions screening information;
PEP screening results;
Risk assessment records.
Communication Information
Customer support interactions;
Emails;
Platform messages;
Complaint records;
Survey responses.
4. HOW WE COLLECT INFORMATION
Information may be collected through:
account registration;
KYC verification processes;
deposits and withdrawals;
trading activity;
website interactions;
cookies and analytics technologies;
customer support communications;
third-party verification providers;
public databases;
compliance screening providers.
We may also receive information from authorised third parties and service providers.
5. PURPOSES OF PROCESSING
We process personal information for legitimate business, operational, security, compliance, and legal purposes.
Purposes may include:
Service Delivery
account administration;
transaction processing;
execution of trades;
customer support;
account security.
Compliance
identity verification;
sanctions screening;
anti-money laundering obligations;
fraud prevention;
regulatory reporting;
risk management.
Platform Operations
website administration;
performance monitoring;
service improvement;
cybersecurity protection;
troubleshooting.
Communications
account notifications;
legal notices;
operational updates;
support communications;
marketing communications where permitted.
Legal Obligations
compliance with laws;
dispute resolution;
enforcement of contractual rights;
cooperation with authorities.
6. LEGAL BASIS FOR PROCESSING
Where applicable under GDPR and similar privacy frameworks, personal information may be processed based upon:
Contractual Necessity
Processing necessary to provide services requested by the user.
Legal Obligations
Processing required to comply with legal, regulatory, AML, sanctions, taxation, and reporting obligations.
Legitimate Interests
Processing necessary for:
fraud prevention;
security monitoring;
business operations;
risk management;
service improvements.
Consent
Processing where consent has been obtained.
Users may withdraw consent where applicable, subject to legal or contractual limitations.
7. SHARING OF INFORMATION
We may disclose personal information to carefully selected third parties where necessary.
Recipients may include:
Service Providers
cloud hosting providers;
payment processors;
identity verification providers;
compliance screening providers;
analytics providers;
customer support providers.
Professional Advisers
legal advisers;
auditors;
accountants;
consultants.
Financial Institutions
banks;
payment service providers;
liquidity providers;
financial partners.
Authorities
regulators;
law enforcement agencies;
courts;
government bodies;
financial intelligence units.
Information is shared only where reasonably necessary, legally required, or contractually authorised.
8. INTERNATIONAL DATA TRANSFERS
ArkBridge operates internationally and may transfer personal information across jurisdictions.
Personal information may be processed or stored in countries outside the user's country of residence.
Where international transfers occur, the Company implements reasonable safeguards designed to protect personal information consistent with applicable data protection standards.
Such safeguards may include:
contractual protections;
technical security measures;
organisational controls;
vendor due diligence procedures.
9. DATA RETENTION
Personal information shall be retained only for as long as reasonably necessary to fulfil:
legal obligations;
regulatory requirements;
AML obligations;
dispute resolution needs;
fraud prevention purposes;
legitimate business interests.
Retention periods may continue following account closure where required by law or compliance obligations.
The Company reserves the right to retain information necessary to defend legal claims, investigate misconduct, or satisfy recordkeeping requirements.
10. DATA SECURITY
The Company implements reasonable technical, administrative, and organisational measures designed to protect personal information against:
unauthorised access;
accidental loss;
misuse;
disclosure;
alteration;
destruction.
Security measures may include:
encryption technologies;
access controls;
authentication procedures;
network security monitoring;
incident response procedures;
vendor security assessments.
No internet-based transmission or storage system can be guaranteed to be completely secure.
Users acknowledge and accept the inherent risks associated with electronic communications and online services.
11. USER RIGHTS
Subject to applicable law, users may have the right to:
access personal information;
correct inaccurate information;
request deletion of information;
request restriction of processing;
object to processing;
request portability of information;
withdraw consent where applicable.
Requests may be submitted to:
The Company may request identity verification before responding to privacy requests.
Certain rights may be limited where legal obligations require continued processing or retention.
12. MARKETING COMMUNICATIONS
Users may receive marketing communications where permitted by applicable law.
Marketing communications may include:
product updates;
promotional campaigns;
educational content;
platform announcements.
Users may unsubscribe from marketing communications at any time through available unsubscribe mechanisms.
Operational, legal, compliance, and security communications may still be sent where necessary.
13. COOKIES POLICY
What Are Cookies?
Cookies are small text files placed on a user's device when visiting a website.
Cookies help websites function efficiently and provide information regarding user interactions.
Types of Cookies We Use
Essential Cookies
Necessary for:
website functionality;
authentication;
security;
fraud prevention.
These cookies cannot generally be disabled without affecting core website functionality.
Performance and Analytics Cookies
Used to:
measure website performance;
understand visitor behaviour;
improve services;
identify technical issues.
Functional Cookies
Used to:
remember user preferences;
improve usability;
personalise user experiences.
Security Cookies
Used to:
detect suspicious activity;
prevent abuse;
protect user accounts.
Marketing Cookies
Where applicable, used to:
measure campaign performance;
provide relevant content;
analyse advertising effectiveness.
Cookie Management
Users may manage cookie preferences through:
browser settings;
cookie preference tools;
website consent mechanisms.
Disabling certain cookies may affect website functionality.
14. AUTOMATED DECISION-MAKING
The Company may use automated systems for:
fraud detection;
transaction monitoring;
sanctions screening;
risk assessment;
cybersecurity monitoring.
Such systems may assist in compliance and operational decisions.
Where required by applicable law, users may request further information regarding significant automated processing decisions.
15. CHILDREN'S PRIVACY
ArkBridge services are not intended for individuals under the age of eighteen (18).
The Company does not knowingly collect personal information from minors.
Where such information is identified, reasonable efforts will be made to remove it.
16. POLICY UPDATES
The Company reserves the right to modify this Policy at any time.
Changes may be published through:
the website;
the Platform;
email notifications;
legal notices.
Continued use of services following publication constitutes acceptance of the revised Policy.
17. CONTACT INFORMATION
Questions regarding this Privacy and Cookies Policy may be directed to:
OrynthBridge Technologies Ltd
Registration No. 137061
Trust Company Complex, Ajeltake Road
Ajeltake Island, Majuro
Marshall Islands MH96960
Website: https://arkbridge.com
Email: support@arkbridge.com